At Roamsol Technologies, we bring over 20 years of experience in delivering end-to-end IT Service Management (ITSM), Enterprise Service Management (ESM), Customer Service Management (CSM), and IT Operations solutions. With expertise across leading platforms like ServiceNow, BMC, 4Me, Jira, and specialized tools such as Lansweeper, License Dashboards, and Snow, we ensure seamless service delivery, operational excellence, and optimized resource management.

ITSM (IT Service Management)

We implement and customize ITSM solutions to improve your IT operations:

• Incident Management: Minimizing downtime with rapid incident resolution.
• Problem Management: Proactively addressing root causes to prevent recurring issues.
• Change Management: Managing IT changes with streamlined workflows and risk reduction.
• Service Request Management: Simplifying service fulfillment with automation.
• Knowledge Management: Creating centralized repositories for enhanced collaboration.

ITOM (IT Operations Management)

Our ITOM services focus on proactive monitoring and management of IT infrastructure:

• Event Management: Real-time detection and resolution of critical IT events.
• Discovery: Comprehensive visibility into your IT infrastructure and dependencies.
• Configuration Management: Maintaining CMDBs for accurate infrastructure insights.

ITAM (IT Asset Management)

Optimize and manage IT assets across their lifecycle with our ITAM expertise:

• Asset Tracking: Real-time visibility into hardware and software assets.
• Lifecycle Management: Streamlined processes for asset procurement, usage, and disposal.
• Vendor Solutions: Expertise in tools like Lansweeper, License Dashboards, and Snow for accurate inventory and optimization.

SAM (Software Asset Management)

We help you manage software licenses efficiently and maintain compliance:

• License Optimization: Maximizing value from existing software licenses.
• Compliance Management: Ensuring adherence to vendor agreements and regulatory standards.
• Cost Control: Identifying unused or underutilized licenses for cost savings.

HAM (Hardware Asset Management)

Our HAM services ensure proper management of physical IT resources:

• Lifecycle Management: From procurement to retirement, ensuring optimal hardware utilization.
• Inventory Accuracy: Leveraging tools like Lansweeper and Snow for accurate tracking and reporting.
• Vendor Coordination: Streamlining procurement and vendor relationships.

CSM (Customer Service Management)

Enable superior customer experiences with our CSM solutions:

• Case Management: Efficiently resolving customer issues and inquiries.
• Omnichannel Support: Seamless integration across email, chat, and other channels.
• Customer Portals: Intuitive self-service options for faster resolutions.

ESM (Enterprise Service Management)

Extend ITSM principles to enterprise-wide processes for greater efficiency:

• HR Service Delivery: Accelerating HR workflows and service requests.
• Finance Operations: Simplifying approvals and financial tracking.
• Facilities Management: Automating resource allocation and maintenance.

Our Platform Expertise

• ServiceNow: Comprehensive ITSM, ITAM, ITOM, SAM, HAM, and CSM implementations tailored to your business goals.
• BMC: Transformative solutions for IT service and operations management.
• 4Me: Cost-effective, scalable enterprise service management implementations.
• Jira Service Management: Agile IT and service management solutions.
• Lansweeper, License Dashboards, and Snow: Expert deployment of industry-leading tools for IT asset management, software optimization, and compliance.